Privacy Policy

Template pending legal review. This page is a starting template. It must be reviewed and finalised by a qualified legal professional for 8Q Solutions' actual business model, partner arrangements and applicable Indian law before the website accepts live enquiries.

Last updated: [date]

This Privacy Policy explains how [Legal entity name] ("8Q Solutions", "we", "us") handles personal data collected through this website, our customer portal and our communications with you. It is intended to support compliance with the Digital Personal Data Protection Act, 2023 and applicable rules, subject to legal review.

1. Data we collect

• Enquiry details: name, mobile number, optional email address, city, the type and approximate amount of loan you are interested in, employment or business type, and contact preferences.
• Consent records: what you consented to, the version of the notice shown, the time, and the page used.
• Technical data: a one-way hashed form of your IP address and your browser type, used for security and abuse prevention.
• Information you later choose to share while we discuss your requirement or prepare an application, as explained to you at that time.

We do not ask for card PINs, OTPs or banking passwords, and you should never share them with us.

2. Why we use it

• To respond to your enquiry and contact you using your preferred method.
• With your separate, explicit consent, to share relevant information with a specific participating lender so it can assess your application.
• To keep records required for security, fraud prevention, complaints and legal obligations.

3. Sharing

We share personal data with a lender or partner only with your consent for that lender, or where required by law. We use service providers (such as hosting and email providers) under contracts that require them to protect your data.

4. Retention

We keep enquiry data only as long as needed for the purposes above and our legal obligations, after which it is deleted or anonymised. [Retention periods to be confirmed.]

5. Your rights

Subject to applicable law, you may request access, correction, or erasure of your personal data, withdraw consent, and raise a grievance. Portal users can manage communication preferences and consent under Privacy & consent. You can also contact our Grievance Officer — see Grievance Redressal.

6. Security

We use encryption in transit, access controls, audit logging and least-privilege access to protect your data.

7. Cookies

We use only cookies that are strictly necessary for signing in and security. We do not use advertising cookies. If analytics are introduced, this policy will be updated and your choice will be requested where required.

8. Contact

[Data protection contact details]