Grievance Redressal

Template pending legal review. This page is a starting template. It must be reviewed and finalised by a qualified legal professional for 8Q Solutions' actual business model, partner arrangements and applicable Indian law before the website accepts live enquiries.

We aim to resolve concerns quickly and fairly.

How to raise a grievance

1. Contact our support team using the details on the Contact page and share your enquiry reference number, if you have one.
2. If you are a portal user, you can raise a request from Privacy & consent in your account.
3. If your concern is not resolved, write to our Grievance Officer using the details shown on this page.

What to include

Your name, contact number, enquiry reference (if any) and a description of the issue. Do not include card details, PINs, OTPs or passwords.

Complaints about a lender

If your complaint concerns a lender's decision, terms or conduct, you may also use that lender's grievance redressal mechanism. Regulated entities are required to maintain their own grievance processes, and further escalation routes may be available under applicable regulations.

Timelines

[Acknowledgement and resolution timelines to be confirmed by legal/compliance review.]